We hope you are very happy with your purchase from us, but if it is not quite right you may return the goods to us for a refund, exchange or replacement. Please just post the items back to us with your details inside, unused, within 14 days of receipt, shipping costs will not be refunded.
Alternatively pop in and see us in store and we can sort it out for you, you might even find something else you prefer.
Once we have received the goods we will then call you to issue a refund. If you would like another size you can always order this again online.
Please keep your proof of postage, should we not receive your return parcel we are not liable for any return items that are lost in the post.
If your item was received faulty we will be happy to refund delivery costs, however in all other cases we cannot refund delivery costs.
On-line selling is governed by the UK distant selling regulations as understandably it is often difficult to get a true feel for an item just viewing it on-line, rather than in a physical store and so items sold on-line are eligible for a refund or exchange if returned to us within 14 days of sale.
UK delivery is £3.95
All items are dispatched within 48 hours of receiving your order.
Mainland UK deliveries will arrive within 5 working days.
Your order will be sent via Royal Mail 1st class (Royal Mail aim to deliver the next working day including Saturday) or via UK Mail (Mon-Fri 1-2 day service), depending on the weight and content of your package and when your order is placed.
Please note orders received Saturday and Sunday will be sent Monday.
As we are an independent store all internet orders are processed in the shop by one of our helpful team members and we will do our best to make sure you are happy. If you would like to order another item or exchange a size that will need to be posted again, you will need to pay for postage again.
Thank you so much for choosing to support an independent business, especially at the moment it really does mean a lot.
Thank you from Emma and the Velvet team xxxxxxxxxx