Vey happy to say we are now back open. Lots of gorgeous new spring lines are now availble in store and we can not wait to see you all.
These lockdowns have taught us that our customers don’t really like shopping online with us, they like spending lots of time browsing, enjoying the store environment, getting inspiration, trying on clothes and chatting to us.
Also, as we have short stock runs, and new stock all the time, it’s hard to translate this online, very time consuming and alongside the understandable many clothing returns - as unable to try on, online is just not a Velvet thing for now.
I love being a shop keeper and that’s just what works best for Velvet financially too.
Lots of enquiries about exchanges and credit notes. Please do not worry, you can exchange for three months after we are open again and we will also extend credit notes to 6 months after we are open. We have missed you all so much and look forward to seeing you in store soon, much Love Emma and the Velvet team xxxxxx