Delivery policy
"I just wanted to say thanks for my display cabinet which arrived yesterday. The delivery guys were fantastic, they worked really hard getting it up the stairs and into place. They are great ambassadors for your business!"
M. Vance, Customer
"Thank you for the safe delivery of the order. I am absolutely delighted with the chest, dressing table and of course the AMAZING mirror"
S. Moolman, Customer
Please note that we do not build in a delivery charge into our prices, we do this so we can keep our prices as competitive as possible and you have the option to collect your goods from one of our stores free of charge. Its also a good excuse for you to have a day/weekend in the fabulous city of Brighton. All we ask is that you give us 48 hours notice if you are going to collect stock from one of our stores, either by email info@velvetstore.co.uk or calling us on 01273 326322. We always look forward to meeting our customers and for you to see even more of our wonderful products in store.
Non Furniture Orders (£6.95)
Goods are normally dispatched within 7 working days of receipt of your order, if in stock (usually sooner). If the item is out of stock we will contact you when your delivery will be available (usually within 4 weeks).Your order will be dispatched when every item is available. Once your order has been dispatched you will be informed by email.
Small Furniture/ Bulk items Delivery (£20)
Some small furniture items and bulk small orders will be dispatched by our courier partners.This is to keep the delivery charge as low as possible. Our couriers deliver between 9am and 6pm, Monday to Friday. Velvet values your security. To safeguard this, a signature is required to acknowledge receipt of goods.
If no-one is in to sign for the goods, a card will be left with a phone number on to re-arrange delivery . We are happy to send items as gifts for people, but, to avoid confusion, please inform them in advance that a parcel from Velvet is going to be delivered.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.
If you have any further enquiries please contact info@velvetstore.co.uk
Standard Furniture Delivery from £35
Goods will be delivered to you within 1-3 weeks of receipt of your order unless you have ordered an out of stock item in which case the goods will be delivered to you within 1-2 weeks of us receiving the supplier delivery. Furniture Orders can take up to 6- 12 weeks, however we always try our upmost to deliver as soon as possible. We will contact you once your order is complete in order to arrange your delivery date and time slot.
If the product is an out of stock item there will be a lead time quoted on the order confirmation email. The lead-time quoted is given in good faith. The lead-time is the number of weeks we expect it will take to receive your furniture into our warehouse. Once the furniture has arrived at our warehouse we will contact you within 2-3 days to arrange your delivery. If the product is available straight away then we will contact you within 2-3 days to arrange your delivery.
The lead-time is based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by phone or email at the earliest opportunity.
We try and keep to our standard delivery charge. However some products are fragile and require specialist carriers, are heavy and oversized or require extra insurance. To avoid customer disappointment and offer the best service some deliveries will have to incur an extra charge. Deliveries are made by our special furniture vans or our courier partners and they take place Monday to Friday. The day(s) and times that we deliver to your area will be discussed with you when we call you. Each day is split into a.m. and p.m. Velvet values your security. To safeguard this, a signature is required to acknowledge receipt of goods.
We make every effort to carry out deliveries on the date and in the time slot quoted. The delivery date and time slot we give to you is an estimate given in good faith. If we subsequently learn that the estimate is inaccurate, we will endeavour to inform you using the contact numbers you have given us.
Please consider the following factors that may prevent us from completing a standard delivery: red routes and parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; restricted access within the property to the intended delivery location. Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. If you have any concerns regarding delivery, please contact us on 01273 326322 as soon as possible.
As standard practice our couriers will deliver to your porch/doorstep.If you require assistance moving the goods inside it is at the drivers discrection (a smile usually helps!) and any damage to property or product is the responsibility of the customer.
It is your responsibility to ensure that furniture from Velvet will pass freely through doorways, passageways and awkward corners or turns. All our products on the website have clear measurements for height, width and depth. Should any furniture not fit through your access ways, we will not refund your delivery fee, and we will charge you a 20 % handling fee.
Our delivery team do not assemble any furniture. Most of our furniture does not come flat packed. If it is flatpacked we will inform you prior to delivery.
