Delivery

Where we deliver to

We currently provide delivery services for the UK via Royal Mail and Couriers. Unfortunately we are currently unable to provide overseas delivery.

Order Timescale

We always aim to deliver within 2-4 weeks of receiving your order, however if the items you've ordered are in stock we will dispatch by the next working day. If you are in a hurry please do contact us as we will try to get your order to you as soon as possible. We will always email receipt of your order and an indication of timescale of your delivery as soon as possible, if you place an order out of hours or at a weekend we will contact you on the next working day.

Delivery policy

We endeavour to dispatch any goods which are available and in stock to you within 3 working days of your order and will always email confirmation of dispatch. Our couriers generally offer a next day delivery service, although we cannot guarantee an exact time scale for delivery.

On rare occasions factors such as unusual weather conditions will affect the time scale of your dispatch and delivery; we will always keep you updated in these circumstances.

Courier delivery

Large and fragile orders are delivered by a courier company and require a signature to be accepted. If you are not available to take your order when the couriers deliver they will leave a calling card and attempt re-delivery 2 times before returning your order to us. If you have additional instructions such as information which may help the couriers with their delivery (eg: 'top doorbell', 'if not home please leave with flat no.7') please email these to us at the time of your order and we will pass this information on to the couriers when we dispatch your order. Please note your delivery must be signed for and cannot be left outdoors.

Guarantee and returns policy

Returns: If you wish to return your order you may do so within 14 days of delivery, all returns must first be authorised. If you wish to return an item you purchased from our website, please contact us via phone on: 0845 5195 813.

We ask that you arrange the return of your order yourself, we recommend returning items either through Royal Mail Special Delivery or a courier company in order to ensure their arrival. If returns are attempted through other means and do not arrive we cannot process your refund.

Cancellations:If you wish to cancel an order please contact us by email or phone as soon as possible. We cannot be held responsible for orders that have already been dispatched. Refunds will only be processed once the items in question have been returned to us and checked.

Contact for delivery enquiries:
Phone: 0845 6439 113